User Guide to the FleXtel Service

 

Basic Commands

• Activate your FleXtel number
• Reroute your FleXtel number

Special Phone Commands

• Speed Dial/Memory Locations
• Route Here/Follow Me
• PIN Change FleXtel Account

FleXtel Account

• Why do I need an Account?
• How do I setup an Account?
• How do I add other FleXtel Numbers to my Account?
• What is the Difference between Password & PINs?
• PIN and Password Security Advanced Features

Advanced Features

• Directory Listing
• DND - Dialled Number Display™
• ICD - Intelligent Call Diversion™
• FNP - FleXtel Number Presentation™
• SMS Rerouting Customer Support

Customer Support

• Fault Reporting
• General Support
• Selling/Reselling FleXtel Numbers

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Fault Reporting

Your request for rerouting to a new phone line will normally be completed in a few seconds. In the unlikely event of you experiencing delays in excess of 15 minutes, first check you have entered the correct destination number, before you report a fault. If you experience a fault, if it is not urgent, then click here for fault reporting via secure email.

If the fault is very urgent, then please call our dedicated 24 hour fault reporting line, on 07010 700 151.

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